Introduction
Are you a people person with a knack for problem-solving and building lasting relationships? We’re looking for a Tenant Relations Officer to be the bridge between JDN and our valued tenants. In this role, you’ll foster a sense of community, ensure seamless communication, and resolve issues promptly, all while contributing to a thriving and welcoming property environment.
Job Summary
The Tenant Relations Officer is in charge of the management of the relationship between property managers or landlords and tenants, ensuring positive communication, resolving issues promptly, and fostering a sense of community. Strong tenant relations contribute to higher tenant satisfaction, retention, and overall property success by reducing turnover and ensuring a pleasant living or working environment.
Qualifications
- Bachelor’s degree in any Business related course
- Minimum of 2–3 years in property management, customer service, or a similar role.
- Experience in handling tenant or client relationships is highly desirable.
- Excellent verbal and written communication skills for interacting with tenants and resolving issues effectively.
- Strong conflict resolution and mediation abilities.
- Organized and able to manage multiple tenant concerns and property needs simultaneously.
- Great attention to detail ensuring accurate documentation and communication.
- Understanding of property management practices is a plus.
What You'll Do:
- Communication – Regular updates, multiple contact options, and transparency on policies and rent changes.
- Maintenance – Prompt repairs and preventive upkeep through advance notices.
- Conflict Resolution – Address complaints quickly and mediate disputes professionally.
- Community Building – Host events, gather feedback, and foster engagement.
- Fair Policies – Enforce rules consistently and offer flexibility when needed.
- Fair Policies – Enforce rules consistently and offer flexibility when needed.
- Payment Management – Ensure clear payment options and flexibility during financial hardships.
- Compliance – Follow legal standards and respect tenant privacy.
If you’re organized, empathetic, and passionate about creating positive experiences, this is your opportunity to make a difference in the lives of tenants while advancing your career in property management.
𝗦𝗲𝗻𝗱 𝘆𝗼𝘂𝗿 𝗰𝘃/𝗿𝗲𝘀𝘂𝗺𝗲 𝘁𝗼: 𝗰𝗮𝗿𝗲𝗲𝗿𝘀@𝗷𝗱𝗻𝗲𝗽𝗼𝗿𝗲𝗮𝗹𝘁𝘆.𝗰𝗼𝗺
𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗯𝗷𝗲𝗰𝘁: 𝗝𝗗𝗡 𝗧𝗲𝗻𝗮𝗻𝘁 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀 𝗢𝗳𝗳𝗶𝗰𝗲𝗿